Refund Policy

1. Overview

This Refund Policy outlines the conditions under which Digital Yatra Online provides refunds for its travel packages and services. Please read this policy carefully before making any bookings.

2. Eligibility for Refund

Refunds are subject to the specific terms and conditions of each travel package or service, as well as the policies of third-party service providers (e.g., airlines, hotels, tour operators). Generally, refunds are considered under the following circumstances:

• Cancellation of a booking within the stipulated free cancellation period.
• Failure to provide the booked service due to reasons attributable to Digital Yatra Online or its direct partners.
• As per the terms outlined in the specific package details or booking confirmation.

3. Non-Refundable Items/Situations

The following are generally non-refundable:

• Bookings cancelled outside the free cancellation period or within a short notice period as specified in the booking terms.
• No-shows or early departures.
• Changes in personal travel plans or circumstances.
• Services that have already been utilized.
• Any third-party costs incurred by Digital Yatra Online on your behalf that are non-recoverable.

4. Refund Process

To request a refund, you must submit a written request to info@digitalyatra.com, clearly stating your booking details and reason for the refund request. All refund requests will be processed within 15-30 business days from the date of approval. The refund will be issued to the original payment method used for the booking.

5. Cancellation Charges

Cancellation charges may apply depending on the time of cancellation relative to the departure date. These charges are designed to cover the non-recoverable costs incurred by Digital Yatra Online and its partners. Specific cancellation charge details will be provided at the time of booking.

6. Force Majeure

Digital Yatra Online will not be liable for any refunds or compensation in cases of force majeure events, including but not limited to natural disasters, acts of government, war, terrorism, or any other event beyond our reasonable control that makes it impossible or unsafe to provide the booked services.

7. Amendments to Policy

Digital Yatra Online reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.